![]() ![]() For detailed compatibility information, including supported operating systems, visit the Pro Tools compatibility pages online. Consult the manufacturer of your anti-virus software for more in- formation. To avoid this issue, tem- porarily disable anti-virus software, and run the Pro Tools Installer. Virus Alert on D-Control Resource412.dll file which is a part of the Pro Tools Installer Package (PT-213567) Microsoft Windows users may encounter several false-positive Win64:Evo-gen (Susp) malware alerts on Korean language *.dll files (e.g., D-Control Resource412.dll) while running the Pro Tools Installer on systems running anti-virus software. Select the appropriate playback device and click OK. ![]() If either scenario occurs, quit Pro Tools, then relaunch while holding the “N” key to show the Play- back Engine dialog. Assertion error or incorrect audio device chosen when launching Pro Tools (PT-249802) When launching Pro Tools under certain conditions, such as for the first time following a clean OS installation or after Pro Tools has unexpectedly quit, either an incorrect audio device can be selected as the default automatically or an assertion error dialog will display that prevents the use of the software. To reinstall Pro Tools | First track presets, reinstall Pro Tools | First. (PT-240899) If Pro Tools | Ultimate and Pro Tools | First are co-installed on the same Windows 10 partition, uninstalling Pro Tools | Ultimate results in Pro Tools | First track presets being uninstalled. Uninstalling Pro Tools | Ultimate results in Pro Tools | First track presets being removed if both Pro Tools | Ultimate and Pro Tools | First are co-installed on the same computer. Use the Programs and Fea- tures Control Panel to uninstall these components separately. Pro Tools Installation Uninstalling Pro Tools does not uninstall all components that are installed with Pro Tools (PT-202003) When you uninstall Pro Tools using the Programs and Features Control Panel, some components that are installed with Pro Tools are not uninstalled (such as Avid Effects, Avid Application Manager, and Avid Application Manger Helper). iLok keys connected to a Texas Instruments USB3 controller will not be recognized by Pro Tools or the website. iLok USB Smart Key and Pro Tools Authorization Pro Tools does not recognize iLok connected to USB3 ports (PTSW-158204) Texas Instruments USB3 controllers are currently incompatible with iLok generation 1 & 2 USB keys. Compatibility Avid can only assure compatibility and provide support for qualified hardware and software configurations. 1 Read Me Pro Tools and Pro Tools | Ultimate Software 2019.12 Windows 10 - 12/16/19 9329-66114-00 REV A Pro Tools and Pro Tools | Ultimate Software 2019.12 Windows 10 This Read Me documents important compatibility information and known issues for Pro Tools ® and Pro Tools | Ultimate Software 2019.12 on Windows 10 (64-bit). ![]()
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